Microsoft Dynamics 365 Customer Service Certification Training Course for Beginners
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Email UsMicrosoft Dynamics 365 Customer Service Certification Training Course for Beginners Summary
Dynamics 365 Customer Service Certification training course is a 6 weeks long Instructor-led and guided training with Practical Hands-On Lab exercises to be taught over 24 hours, 2 sessions per week, 2 hours per session.
- The medium of instruction is English.
- All Published Ticket Prices are in US Dollars.
Microsoft Dynamics 365 Customer Service Certification Training Course for Beginners Schedule
Please choose from one of the dates in the table below to begin your enrollment :
| Dates | Weekly Schedule (US Pacific Time)* | Price | Add to Cart |
| Dec 4 to Dec 26 | Sat/Sun 7:30 AM - 9:30 AM each day | $99.00 | Add to cart |
| Dec 6 to Dec 29 | Mon/Wed 5:30 PM - 7:30 PM each day | $99.00 | Add to cart |
| Dec 7 to Dec 30 | Tue/Thu 7:30 AM - 9:30 AM each day | $99.00 | Add to cart |
| Jan 8 to Jan 30 | Sat/Sun 7:30 AM - 9:30 AM each day | $99.00 | Add to cart |
| Jan 10 to Feb 2 | Mon/Wed 5:30 PM - 7:30 PM each day | $99.00 | Add to cart |
| Jan 11 to Feb 3 | Tue/Thu 7:30 AM - 9:30 AM each day | $99.00 | Add to cart |
| Feb 5 to Feb 27 | Sat/Sun 7:30 AM - 9:30 AM each day | $99.00 | Add to cart |
| Feb 7 to Mar 2 | Mon/Wed 5:30 PM - 7:30 PM each day | $99.00 | Add to cart |
| Feb 8 to Mar 3 | Tue/Thu 7:30 AM - 9:30 AM each day | $99.00 | Add to cart |
| Mar 14 to Apr 6 | Mon/Wed 6:30 PM - 8:30 PM each day | $99.00 | Add to cart |
| Mar 15 to Apr 7 | Tue/Thu 8:30 AM - 10:30 AM each day | $99.00 | Add to cart |
| Mar 19 to Apr 10 | Wed/Sun 8:30 AM - 10:30 AM each day | $99.00 | Add to cart |
| *click on date/time hyperlink to add your location and find local date/time for first session | |||
| Dates and Weekly Schedule (US Pacific Time)* | Price |
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| Dec 4 to Dec 26 Sat/Sun 7:30 AM - 9:30 AM each day |
$99.00
Enroll |
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| Dec 6 to Dec 29 Mon/Wed 5:30 PM - 7:30 PM each day |
$99.00
Enroll |
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| Dec 7 to Dec 30 Tue/Thu 7:30 AM - 9:30 AM each day |
$99.00
Enroll |
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| Jan 8 to Jan 30 Sat/Sun 7:30 AM - 9:30 AM each day |
$99.00
Enroll |
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| Jan 10 to Feb 2 Mon/Wed 5:30 PM - 7:30 PM each day |
$99.00
Enroll |
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| Jan 11 to Feb 3 Tue/Thu 7:30 AM - 9:30 AM each day |
$99.00
Enroll |
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| Feb 5 to Feb 27 Sat/Sun 7:30 AM - 9:30 AM each day |
$99.00
Enroll |
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| Feb 7 to Mar 2 Mon/Wed 5:30 PM - 7:30 PM each day |
$99.00
Enroll |
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| Feb 8 to Mar 3 Tue/Thu 7:30 AM - 9:30 AM each day |
$99.00
Enroll |
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| Mar 14 to Apr 6 Mon/Wed 6:30 PM - 8:30 PM each day |
$99.00
Enroll |
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| Mar 15 to Apr 7 Tue/Thu 8:30 AM - 10:30 AM each day |
$99.00
Enroll |
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| Mar 19 to Apr 10 Wed/Sun 8:30 AM - 10:30 AM each day |
$99.00
Enroll |
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| *click on date/time hyperlink to add your location and find local date/time for first session | |||
Course Objectives
- Customer Service Overview
- Case Management
- Service Level Management
- Knowledge Management
Features and Benefits
- 6 weeks, 10 sessions, 24 hours of total Instructor-led and guided training
- Highly Interactive training
- Training material and Practical Hands-On Lab Exercises provided
- Useful Resources on the cloud provided
- Real-time scenarios
Who can take Dynamics 365 Customer Service Certification Online Training
- Dynamics 365 Customer Engagement functional consultants.
Course Overview
The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.
Prerequisites
This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.
Course Outline
Module 1: Work with Cases
- Get started with Cases
- Managing Case
- Use queues to manage case workloads
- Create or update records automatically
- Unified routing
Module 2: Work with entitlements and service level agreements
- SLA and entitlement overview
- Create and manage entitlements
- Create and manage SLAs
Module 3: Work with Knowledge Management
- Knowledge management overview
- Authoring and organizing
- Use knowledge content
- Manage knowledge content
Module 4: Create surveys with Customer Voice
- Create a survey project
- Create surveys
- Send surveys
- Automate surveys
Module 5: Schedule Services
- Configure Customer Service Scheduling
- Schedule Services
Module 6: Work with Dynamics 365 Customer Service workspaces
- Enhance agent productivity
- App profile manager
Module 7: Omnichannel for Dynamics 365 Customer Service
- Routing and work distribution
Module 7: Omnichannel for Dynamics 365 Customer Service(Contd.)
- Deploy an SMS channel
- Deploy chat widgets
- Create smart assist
Module 8: Manage analytics and insights
- Get started with Customer Service Insights
- Create Visualizations
Module 9: Connected Customer Service
- Work with Connected Customer Service
- Registering and Managing Devices
Module 10: Implement Power Platform
- Create custom apps in Microsoft Power Platform for your Customer Service solution
- Integrate a Power Virtual Agents Bot
Refund Policy
- 100% refund can be applied if request is initiated 24 hours before the 1st course session.
- If a class is rescheduled/cancelled by the organizer, registered students will be offered a credit towards any future course or a 100% refund